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The Spa at East Wind The Spa at East Wind The Spa at East Wind
Spa Menu of Service
Spa Etiquette
Pool & Fitness Center
Accommodations
Spa Policies and Etiquette
 
  • Scheduling Appointments: We suggest 48-72 hours advance notice for appointments during the week and 5-7 days notice for weekend appointments. We recommend group bookings be reserved a minimum of 1 month in advance. Guests staying with us with an overnight spa package are responsible for setting up their accommodations and spa appointments. Spa & accommodation reservations are subject to availability & must be guaranteed by a credit card. Prices are subject to change without notice.

  • Age Requirements: Age Requirements: 18 is the minimum age for the use of the spa. Minors 16 and above may enjoy our treatments, if accompanied by a guardian or with a signed waiver.

  • Cancellation Policy: We require 48-hour notice for all cancellations. If less than 48 hours, a 50% charge for your service will be billed to your credit card. If less than 24 hours, a 100% charge for your service will be billed to your credit card. Canceling overnight spa packages will incur The Innís room cancellation policy as well.

  • Arriving for your service: Please arrive at least 30 minutes prior to your service to take advantage of our sauna, steam room & relaxation lounge & to ensure we start on time. Please keep in mind that arriving late will result in a shortened length of the treatment, with the full price of the service charged, so as not to inconvenience other guests.

  • Gratuities: A la carte services do not include a 20% gratuity. All day & overnight spa packages include gratuity.

  • Product return policy: We are happy to accept returns on most merchandise purchased from the spa within 30 days of purchase and with a valid receipt except as follows: Unfortunately and without exception, we cannot accept any items that have been opened. When items are purchased as a set, we can only accept returns on complete sets. Due to obvious sanitary reasons we cannot accept Make Up or Hair Extensions for return or exchange. All refunds are for SPA CREDIT ONLY. No cash refunds.

  • Facility Information: Use of the Pool & Fitness Center for the day is available at a $15. per guest premium.

  • For your comfort: We gladly provide you with luxurious robes and slippers during your stay with us. Undergarments are not necessary under your robe, but you may wear them if you wish. Our therapists are trained to ensure your privacy at all times. Lockers have been provided for your convenience, East Wind is not responsible for personal items. As a courtesy to other guests, please turn all cell phones off while in The Spa.

 
 
 
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